FAQ

What About Recurring Accounts?

Some services meet the guidelines to be set up as a “recurring” account. These are usually therapy accounts or sometimes lab. When you have a recurring account, you may not receive a billing statement until the account discharges; this is typically at 90 days from the first date of service.   If you have any questions regarding your financial obligation or balance owed, please contact our billing team at 740-439-8140, option 3.  If your question is related to the treatment or service, please reach out to the department directly.

What did I get in the mail?

Summary Statement, this is the first bill you will receive. It shows the itemized charges and any payments or adjustments that were made on your account. Billing Statement – You will receive a bill each month if there is a balance remaining on your account. This will reflect the previous balance due, any payments or adjustments processed since the last statement, and the current balance due.

Does Southeastern Med accept my insurance?

Southeastern Med accepts most insurances. You should contact your insurance company or your employer for specific requirements for your plan. You may also reference the list provided under the insurance tab.

Why am I receiving multiple bills for one visit?

Yes. Southeastern Med accepts all credit cards as well as e-checks. You may also pay by cash, check, auto debit or money order.

Why did I get a hospital bill when I was not at the hospital?

When you visit your doctor and they perform a test that cannot be processed in their office, the specimen is sent to the hospital lab for proper processing and charges are incurred.

What should I do if I get a bill for self-administered drugs that aren’t covered by Part B in a hospital outpatient setting?

Follow the instructions in your Medicare drug plan’s enrollment materials on how to submit an out-of-network claim, or call your plan for information about how to submit a claim. Your plan will ask you to send certain information, like the emergency room bill that shows what self-administered drugs you were given. You may also need to explain the reason for your hospital visit. Keep copies of any receipts and any paperwork you send your plan.

Does Southeastern Med accept credit cards?

Yes. Visa, Mastercard, and Discover are accepted. You may also pay by cash, check or money orders.

How far back can I apply for financial assistance?

You can apply for financial assistance up to three years from the date of service, as long as the account balance is not $0.00

Can I apply for financial assistance if my account is in collection?

Yes, as long as it is within the three years of the service date.

If legal action has been taken against me regarding my hospital bills, can I still apply for financial assistance?

No. If you have any type of judgment against you for your medical bills you are not eligible to apply for financial assistance.

How often do I need to apply for financial assistance?

A new updated application is required for each month services are provided.

What is considered the definition of family?

Family members include parents, spouses and children (natural or adoptive) under the age of 18 living in the home with the patient.

Can stepchildren be considered when looking at family size?

No. As stated above, unless the children are natural or adoptive they cannot be counted when determining family size.

What type of emergency services will VA cover?

VA will reimburse health care providers for all medical services necessary to stabilize your condition up to the point you can be transferred to an approved VA health care facility or other federal facility.

When should I contact the VA regarding an emergency room visit?

You, your family, friends or hospital staff should contact the nearest VA medical center as soon as possible, preferably within 72 hours of your emergency, so you are better aware of what services VA may or may not cover. Provide VA with information about your emergency and what services are being provided to you.  Ask VA for guidance on what emergency charges may or may not covered so you can plan accordingly.

If the doctor then wants to admit me to the hospital, must I obtain advance approval from the VA?

If the admission is an emergency-NO, although prompt notification of the VA is necessary.

If the admission is not an emergency-YES

If a VA bed is available and I can be safely transferred, do I have to move to the VA hospital?

YES. If you want VA to continue to pay for your care. If you refuse to be transferred, VA will not pay for any further care.

For service-connected conditions, here are some of the criteria that must be met:

• Care or services were provided in a medical emergency, and
• VA or another federal facility were not feasibly available, and
• VA was notified within 72 hours of the admission.
• Ask your local VA Medical Center’s Non-VA (Fee) Care Office for further eligibility guidance at 877-222-8387 or www.va.gov/healthbenefits.

For non-service connected conditions, here are some of the criteria that must be met:

• Veteran is enrolled in the VA Health Care System, and
• Veteran has received health care services from VA within the previous 24 months, and
• Veteran has no other health insurance coverage.
• Ask your local VA Medical Center’s Non-VA (Fee) Care Office for further guidance at 877-222-8387 or www.va.gov/healthbenefits.

How do I know if I have a service-connected condition?

A service-connected condition refers to an illness or injury that was incurred in or aggravated by military service and has a rating assigned by the Veterans Benefits Administration.