Southeastern Med is proud to announce that it has achieved the Healthgrades 2018 Outstanding Patient Experience Award™. This distinction recognizes Southeastern Med among the top 15% of hospitals nationwide, according to Healthgrades, the leading online resource for comprehensive information about physicians and hospitals.
“Our ongoing efforts by our associates and Medical Staff to improve patient experience continued during the past year. That work has resulted in Southeastern Med being recognized nationally for the second year in a row for Patient Satisfaction. This patient feedback tells us that we’re on the right track to making Southeastern Med the trusted destination for care in our community,” said Ray Chorey, President & CEO at Southeastern Med.
To be recognized by Healthgrades, hospitals must meet eligibility requirements for consideration, which includes clinical performance thresholds in addition to a minimum of 100 survey responses. Nationally, almost 3,000 hospitals met those requirements with 439 hospitals outperforming their peers—based on their patients’ responses—to achieve this distinction.
“We have organized a Patient Experience Committee, comprised of a diverse group of leaders and frontline associates, who meet monthly to discuss the Southeastern Med Patient Experience. Through this committee and other efforts, we are continually focusing on improving the quality of care and service we provide to our patients every day,” said Steven Brooks, VP Human Resources at Southeastern Med.
“Patient experience surveys offer important insights about hospitals and their commitment to providing patients with outstanding experience, and furthermore, consumers value that information when making care decisions,” said Brad Bowman, MD, Chief Medical Officer at Healthgrades. “Hospitals that have received the Healthgrades 2018 Outstanding Patient Experience Award have received high marks from their most important stakeholders—the patients themselves.”
Healthgrades evaluated 3,478 hospitals that submitted at least 100 patient experience surveys to the Centers for Medicare and Medicaid Services (CMS), covering admissions from April 2016 to March 2017 to identify hospital performance in this area.
Healthgrades evaluated hospital performance by applying a scoring methodology to 10 patient experience measures, using data collected from a 32-question patient experience survey of the hospital’s patients. The survey questions focus on patients’ perspectives of their care in the hospital. The topics range from cleanliness and noise levels in patient rooms to factors such as pain management and responsiveness to patients’ needs. The measures also include whether a patient would recommend the hospital to friends or family.
Pictured: Luann Taylor, Fay Meese, Kim Orr, Melissa Glasgow, Jeffery Sigman, Tim Evancho, Steven Brooks, Marilee Aust (Healthgrades)