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Patient Satisfaction Quality Measures (Updated 07/12/2010)
Helpful Definitions: · "Communicated well" means nurses explained things clearly, listened carefully to the patient, and treated the patient with courtesy and respect. · "Well controlled" means their pain was well controlled and that the hospital staff did everything they could to help patients with their pain. The HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) was used to collect the following information. This survey asks patients about their experiences with care during a recent overnight stay in the hospital. |
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Southeastern Med is Accredited by the
Joint Commission :
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